Outbound Sales Manager £30k + £15k OTE + BENS

Posted by Greg on Tue, 09 May 2017

Job Specification

Role Overview

Responsible for delivering sales and new initiatives and managing your own revenue stream. 

Act as a role model to your team and the Sales department, consistently performing to target and demonstrating to the team how this can be consistently achieved.  To coach and manage performance to ensure all individual KPI’s are hit by the teams.



Key Duties and Focus

  • Lead a team of Outbound and Inbound Sales Consultants and a Senior Advisor
  • Create a sales culture that drives performance through excellent communication and motivation skills, delivering initiatives to enhance the performance of the business
  • Take accountability and responsibility for performance and ensures everyone knows what excellent looks like (skills, knowledge & behaviours)
  • Manage individual and team performance and behaviours through coaching, training, development, motivation and engagement to successfully achieve key performance indicators
  • Provide detailed and informative management information in relation to their staff and team activity and make recommendations to the business for improvement
  • Deliver regular 121 performance reviews and Personal Development Plans and manage staff through HR performance management procedures
  • Effectively communicate with all levels including senior management
  • Ensure process, procedures and objectives are followed in line with the business strategy
  • Contribute to the continuous improvement and efficiencies of their team
  • Understand call centre technology and how to utilise this to help drive performance
  • Proactively help solve problems and show initiative to drive improvements
  • Understand an FCA regulated environment and ensure team follows this
  • Support the Head of Sales in delivering the strategic plan
  • Act as a deputy when Head of Sales is out of the operation



Personal Attributes


  • An accomplished leader with a real passion for people, doing the best for their team and demonstrates and earns respect by leading by example
  • Passionate about performance and delivering targets and proven experience of enhancing performance by devising and delivering initiatives
  • Able to demonstrate achievement in managing and improving the attendance, attrition, motivation and engagement of a team
  • Proven success in the coaching, recruitment, development, training and training needs analysis of a team
  • Ability to plan, prioritise and to manage their own time and that of their team effectively
  • Use commercial awareness and knowledge to deliver effective coaching within team
  • Excellent communication skills, both written and verbal
  • Good numeracy skills
  • Strong persuading and influencing skills
  • Positive and motivational
  • Demonstrates loyalty and integrity
  • Self-starter


Budget Responsibilities


Reporting to

Head of Sales

Number of Direct Reports



Previous Work Experience


  • Sales team leadership experience, including outbound and inbound sales
  • Worked in a fast-paced target environment
  • Worked well under pressure
  • Understanding of call centre technology including working with diallers


Additional Desirable Experience

  • Retail experience


Contact Us

Finley George Recruitment

Tel: 0117 9565553
Email: info@finleygeorgerecruitment.co.uk