Customer Service

Posted by Greg on Thu, 23 Nov 2017

Job Specification

Finley George Recruitment have an urgent requirement for Service Centre Administrators to handle incoming calls, enquiries and complaints for our North Bristol based client

Handling incoming calls, and enquiries relating to rental vehicles

  • To ensure the fleet operations business achieves its operational strategic objectives
  • To provide administrative support to a wide variety of vehicle focused activities including scheduling, maintenance, incident management and fines and charges
  • To provide support to suppliers on the timely return of Overdue Vehicle rentals
  • To ensure Company health, safety and environmental procedures are complied with at all times
  • To be an important first part of the customer journey, making sure that the Babcock values shine through in everything we do
  • To actively contribute to the achievement of both individual and department targets and objectives
  • Administer all booking requests within agreed timescales.
  • Confirming via email back to the customer confirmation of their booking and any further information required relating to that booking.
  • Manually book with the suppliers all customer electronically submitted requests that are outside the Automatic Allocation system.
  • Closely monitor all electronically submitted cancellations and amendments to ensure those that are passed through the Automatic Allocation system are complete and intervene with all tasks in the manual file as required
  • Liaise with both supplier and customer throughout the booking process.
  • Excellent communication skills and the ability to build rapport with the customer
  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
  • Ability to identify customer needs and respond appropriately to them
  • Excellent oral and written communication skills
  • Organised with excellent attention to detail
  • Strong accurate keyboard skills
  • Good proficiency and navigation skills around a computer

Contact Us

Finley George Recruitment

Tel: 0117 9565553