Customer Account Manager

Posted by Greg on Tue, 05 Jun 2018

Job Specification

A wonderful opportunity to join an organisation that puts the needs of their customers and staff at the forefront of everything they do. Widely recognised in the industry as being a market leader/employer of choice with staff development and long term progression being paramout within the company culture. The opportunity is a great blend of customer service and managing complex and unplanned events that fall outside the companies operational procedures - no two days are the same with new and challenging cases.

You will ensure exceptional end to end case management is provided, taking ownership with the ability to achieve a resolution that is beneficial to all parties.

We need a enthusiastic, empathetic individual who are able to bring a host of skills and abilities to this role, from relaying difficult decisions back to customers, and building rapport with internal and external stakeholders,

We would look for individuals to possess the following :- 

  • Experience of working in a customer focused environment, meeting KPI’s and targets
  • Clear and articulate telephone manner
  • A genuine interest in providing excellent Customer Service
  • Experience of case management and the ability to manage your own time

Relationship building with other areas of a business or with business partners

This is a fantastic permanent opportunity to join an award winning organisation, who truly deliver the customer experience.

Working hours will be Monday to Friday between the hours of 8.30am -5.30pm , 35 hours per week.

If you are interested in discussing this role please do send a copy of your cv FAO Sach 

Contact Us

Finley George Recruitment

Tel: 0117 9565553