Control Centre Call Handlers £19-20k

Posted by Greg on Fri, 26 Jan 2018

Job Specification

We are looking for Control Centre Call Handlers required for our South Bristol based Client....

They are looking for talented Call Handlers to join their busy control centre...

Working Hours: 12 hours day/night shift on a 4 days on and 4 days off basis.

  • As a Call Handler you will be erocessing calls relating to alarms signals received from customer’s premises, reviewing of images, calling guard/police/ambulance/fire brigade as and when required.
  • Receiving Inbound calls from customers.
  • Assisting customer for any technical issues.
  • Making outbound calls to assess correctly what is happening to ensure customers’ security.
  • Preventing false alarms explaining how to use the system and detecting technical issues.
  • Making quick and right decision following the security protocols.
  • Updating all relevant information in our customers records .
  • Answering queries on how to use the alarm when required during the verification process.

What to expect:

  • A great team environment to work in
  • Full training on products and services
  • The opportunity to work for an innovative company in home security solutions
  • A change to grow with our company and develop your career
  • Full time Permanent Contract
  • Opportunities for overtime

Skills required:

  • Have experience in customer support/call centre environment.
  • Are customer oriented, genuine passionate about speaking to customers.
  • Have the ability to multitask effectively whilst keeping a high level of service quality.
  • Proactive and work effectively and efficiently.
  • Excellent communication skills with problem solving attitude.
  • Ambitious and willing to accept new challenges.

Responsibilities and Duties

  • Processing calls relating to alarms signals received from customer’s premises, reviewing of images, calling guard/police/ambulance/fire brigade as and when required.
  • Receiving Inbound calls from customers.
  • Assisting customer for any technical issues.
  • Making outbound calls to assess correctly what is happening to ensure customers’ security.
  • Preventing false alarms explaining how to use the system and detecting technical issues.
  • Making quick and right decision following the security protocols.
  • Updating all relevant information in our customers records .
  • Answering queries on how to use the alarm when required during the verification process.

Applicants from Customer service, Call centre, engineering, helpdesk, contact centre, telesales and retail are welcome to apply

Ask for Rachel for more information...

Contact Us

Finley George Recruitment

Tel: 0117 9565553
Email: info@finleygeorgerecruitment.co.uk